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Service: General Membership
Date: 25/01//2013
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We Are Expanding Into Europe

As a valued subscriber to the ICSM network, we are proud to announce an important development here at ICSM.


As of the 1st of February 2013, ICSM is opening a central office to streamline all administration and payments on behalf of our new franchise operations being opened throughout Europe.


As part of our expansion, 2013-14 will see ICSM opening new franchise operations throughout Europe in industry sectors such as Freight, Stationery, and Metal Stockholding among others. These new Franchise initiatives will further enhance and develop the ICSM Payment Intelligence Network in both our existing and new industry sectors.


To keep things simple for both our customers and franchise operations, we will be centralising our Payment & Billing departments.


These imminent changes will not affect your current support services or subscriber benefits in any way. It will merely enable us to develop and offer a broader range of intelligence and products, from our growing international network.


The excellent customer service provided by our Teams in Bristol and Somerset will not be altered.


What does this mean for you?


ICSMís Expansion Strategy for 2013 will benefit all ICSM members involved with, or catering to any covered industry sector throughout the UK and Europe.


As a result of this expansion, ICSM's subscribers will benefit from:

  • A broader range of European Payment Intelligence,
  • Improved European Credit Reports & information,
  • Centralised Payment & Enquiries Departments,
  • Enhanced European Collections Service.

The central Customer Service Team for UK subscribers is located at:


ICSM Customer Services,

Cambrian House,

51 Broad Street,

Chipping Sodbury,


BS37 6AD


Tel: 0844 854 1850

Fax: 01454 318 517

Email: icsm@icsmcredit.com


The Central Operationís Centre for UK subscribers is located at:


ICSM Operations centre,

The Stables Business Centre,

The Mill House,



BS26 2TH


Tel: 0844 854 1850

Fax: 01454 318 517



With effect from 01.02.2013, all payments should be sent to our Central Billing Department, bank details can be gained by contacting ICSM directly.

For more information or if you have any questions please contact us on:


0844 854 1850


Tel 0844 854 1850 ___ Fax 01454 318 517 ___ Address ICSM, 51 Broad Street, Chipping Sodbury, Bristol, BS37 6AD
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